top of page

TERMS & CONDITIONS

Terms and Conditions for ClimateEQ Ltd

1. Introduction:

Welcome to ClimateEQ Ltd. These Terms and Conditions govern your use of our services and website. By accessing or using our services, you agree to be bound by these Terms and Conditions.

 

2. Business Details:

ClimateEQ Ltd

Address: 112 High Street, Kinver, DY76HL, Stourbridge, West Midlands

Email: info@climate-eq.co.uk

 

3. Nature of Services:

We offer Carbon Literacy Training, Net Zero Training, Net Zero Consultancy, Carbon Accounting, Compliance, Carbon Measurement, Workshops, and Carbon Report Writing.

 

4. User Obligations:

Users are expected to provide accurate and complete information when registering for courses and to comply with the specific requirements of each course or service.

 

5. Payment Terms:

Full payment must be made at least 48 hours prior to the first training sessions or consultancy session for in person delivery. 

 

6. Intellectual Property:

All content provided during our courses, including materials, documents, and information, is the property of ClimateEQ Ltd and is protected by copyright laws. This content is provided for personal, non-commercial use only.

 

7. Privacy Policy Reference:

Our Privacy Policy, available on our website, describes how we handle the personal information you provide to us.

 

8. Disclaimers and Limitations of Liability:

ClimateEQ Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our liability is limited to the maximum extent permitted by law.

 

9. Termination of Use:

We reserve the right to terminate or suspend access to our services for any user who violates these Terms and Conditions.

 

10. Governing Law and Dispute Resolution:

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be resolved through arbitration in the United Kingdom.

 

11. Amendments and Updates:

We reserve the right to amend these Terms and Conditions at any time. All amendments will be posted on our website and are effective immediately upon posting.

 

12. Miscellaneous Provisions:

  • Force Majeure: We are not liable for any failure to perform due to circumstances beyond our control.

  • Third-Party Links: Our website may contain links to third-party websites, which are not governed by these Terms and Conditions.

 

13. Cancellation and Refund Policy:

Cancellation and Refund Policy for Online Training Courses

 

1. Cancellation by Participant:

  • More than 7 days before the course start date: Participants can cancel their registration up to 7 days before the course start date. In such cases, we offer a full refund of the course fee.

  • Less than 7 days before the course start date: No refunds will be issued for cancellations made less than 7 days before the course start date. However, participants may transfer their registration to another eligible person or apply the fee to a future course, subject to availability.

2. Cancellation by ClimateEQ:

  • In the unlikely event that ClimateEQ must cancel a course due to unforeseen circumstances, participants will be notified as soon as possible and offered a full refund or the option to transfer their registration to a future course.

3. Non-Attendance:

  • Non-attendance without prior notice will be considered a cancellation with less than 7 days' notice, and no refund will be issued. However, we understand that emergencies can occur and will consider exceptions on a case-by-case basis.

4. Refund Processing:

  • Refunds will be processed within 14 working days of the cancellation request. The refund will be issued to the original payment method used during registration.

5. Course Rescheduling:

  • Participants who wish to reschedule their attendance to a later date can do so without any additional charge, provided they inform us at least 7 days before the original course start date. Rescheduling within 7 days of the course start date will be treated as a cancellation.

6. Contact Information:

 

Cancellation and Refund Policy for In-person Training Courses

 

1. Cancellation by Participant:

  • More than 14 days before the course start date: Participants can cancel their registration up to 14 days before the course start date. In such cases, we offer a full refund of the course fee.

  • 7 to 14 days before the course start date: If a participant cancels between 7 to 14 days before the course start date, a 50% refund of the course fee will be provided.

  • Less than 7 days before the course start date: No refunds will be issued for cancellations made less than 7 days before the course start date. However, participants may transfer their registration to another eligible person or apply the fee to a future course, subject to availability.

2. Cancellation by ClimateEQ:

  • In the unlikely event that ClimateEQ must cancel a course due to unforeseen circumstances, participants will be notified as soon as possible and offered a full refund or the option to transfer their registration to a future date.

3. Non-Attendance:

  • Non-attendance without prior notice will be considered a cancellation with less than 14 days' notice, and no refund will be issued. However, we understand that emergencies can occur and will consider exceptions on a case-by-case basis.

4. Refund Processing:

  • Refunds will be processed within 14 working days of the cancellation request. The refund will be issued to the original payment method used during registration.

5. Course Rescheduling:

  • Participants who wish to reschedule their attendance to a later date can do so without any additional charge, provided they inform us at least 7 days before the original course start date. Rescheduling within 7 days of the course start date will be treated as a cancellation.

6. Payment Terms:

  • Full payment must be made at least 48 hours prior to the first training sessions or consultancy session. 

7. Contact Information:

 

14. Contact Information:

For any queries or concerns regarding these Terms and Conditions, please contact us at info@climate-eq.co.uk.

bottom of page